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While Slack has since given you the power to message yourself, Slackbot is a great place to store information and links so that they’re indexed in Slack’s search. Use Slackbot as an indexed scratchpad to store information If you can’t find exactly what you need by asking Slackbot or browsing Slack’s help center, you can also contact human support staff through Slackbot. More specific questions give better results, saving you a click: Often, if it doesn’t quite understand your question or it’s too broad, you’ll get back a simple list of links: You can ask Slackbot questions, and get explanations along with links to the relevant knowledge base articles. Slackbot is Slack’s built-in self service support system. Get support with Slackbot (automated or a real human!) I’m sure you’ve already had some interaction with Slackbot when you first signed up, but here’s a refresher. Slackbot is a highly customizable tool when you start to get into the advanced features, but you should start by learning the absolute basics. It’s easy to forget, but you’re missing out on a lot of great features if you overlook it. It sits in always-on mode in your direct messages, occasionally popping up to give you notifications.

Most Slack users know Slackbot as the friendly and helpful character that helps them set up their profile. It’s the perfect environment for simple bots that can replace the need for time-consuming or interrupting tasks, and its Slack App directory makes it easy to find and plug a bot right into Slack ready to use.īut, before we get into all of the cool stuff Slack bots can do, let’s get the basics down first and talk about the original: Slackbot! Slack is simple, text-based, searchable and allows you to customize it in creative ways.